Assistant General Manager (AGM)
Position Summary
The Assistant General Manager (AGM) supports the General Manager in overseeing the day-to-day operations of the hotel, with a strong focus on guest satisfaction, operational standards, employee performance, and financial results.
The AGM is a hands-on operational leader who maintains a visible presence throughout the property and works closely with Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales to ensure consistent execution of hotel standards.
Essential Duties & Responsibilities
- Assist the General Manager with the overall daily operation of the hotel.
- Provide leadership and operational support to all hotel departments.
- Maintain a strong presence in guest-facing areas and respond promptly to guest concerns.
- Ensure compliance with Hilton brand standards, hotel policies, and operating procedures.
- Monitor guest satisfaction scores and online reviews and assist with corrective action when service standards are not met.
- Supervise, coach, and support department managers, supervisors, and hourly team members.
- Assist with recruiting, onboarding, training, performance management, and employee relations in coordination with Human Resources.
- Monitor employee scheduling and labor costs based on occupancy, business levels, and operational needs.
- Review daily operational reports, occupancy, ADR, RevPAR, labor, and other key performance indicators.
- Assist with budgeting, forecasting, expense control, purchasing, and cost-management initiatives.
- Ensure proper cash-handling, credit-card, and financial-control procedures are followed.
- Conduct regular property inspections to ensure guestrooms, public areas, grounds, and back-of-house areas meet cleanliness and maintenance standards.
- Work closely with Housekeeping and Engineering/Maintenance to address room deficiencies and out-of-order rooms.
- Support Food & Beverage operations, including breakfast and other hotel F&B services.
- Assist with safety, security, emergency response, incident reporting, and risk-management procedures.
- Ensure employee and guest incidents are documented and escalated appropriately.
- Serve as Manager on Duty as required.
- Assume responsibility for hotel operations in the General Manager's absence.
- Perform other duties as assigned based on the operational needs of the property.
Qualifications
- Minimum 2–3 years of hotel operations or hospitality management experience preferred.
- Previous experience as an Assistant General Manager, Front Office Manager, Operations Manager, Rooms Manager, or similar leadership position strongly preferred.
- Hilton or other major branded hotel experience preferred.
- Select-service hotel experience strongly preferred.
- Working knowledge of front office, housekeeping, maintenance, and hotel Food & Beverage operations.
- Experience supervising and developing hotel employees.
- Strong guest-service and problem-solving skills.
- Ability to manage multiple operational priorities in a fast-paced environment.
- Strong written and verbal communication skills.
- Comfortable reviewing hotel operating reports and basic financial performance metrics.
- Proficiency with hotel PMS and standard business applications.
- Flexible availability, including evenings, weekends, and holidays based on business needs.
Physical & Scheduling Requirements
The position requires regular walking throughout the property, standing for extended periods, and responding to operational needs in different areas of the hotel. The AGM must have scheduling flexibility and be available to respond to hotel operational needs and emergencies as required.
Leadership Expectations
The AGM is expected to lead by example, maintain professional standards, hold team members accountable, communicate effectively with management and Human Resources, and take an active role in maintaining a safe, productive, and guest-focused work environment.
**Employment Type:** Full-Time
**Property:** Hilton Garden Inn Tampa North
**Location:** Temple Terrace / Tampa, Florida
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