Job Description

Job Details

ASSISTANT FRONT OFFICE MANAGER

Modern Upscale Lifestyle Hotel | SoHo, New York City

Salary: $68,000–$75,000 + Benefits

Location: SoHo, Manhattan, NYC

Schedule: Full-Time | Flexible Availability Required

THE OPPORTUNITY

PERSONE NYC is excited to partner with a stylish, modern upscale hotel in the heart of SoHo, Manhattan, in the search for a passionate, charismatic, and hands-on Assistant Front Office Manager .

This is a fantastic opportunity to join a dynamic hospitality team at a property known for its vibrant atmosphere, contemporary style, and commitment to exceptional guest experiences.

We are looking for a natural hospitality professional who thrives in a fast-paced environment, leads by example, and genuinely enjoys creating memorable experiences for guests from around the world.

The ideal candidate is confident, personable, highly organized, and passionate about both guest satisfaction and team development. This is a highly visible, hands-on leadership position with the opportunity to grow within an established hospitality organization.

WHAT YOU'LL DO

Guest Experience & Front Office Operations

• Deliver exceptional, personalized guest service, ensuring every guest feels welcomed, valued, and well cared for.
• Oversee daily Front Office operations, including check-ins, check-outs, VIP arrivals, special requests, and guest communications.
• Proactively resolve guest concerns with professionalism, empathy, and sound judgment.
• Coordinate closely with Housekeeping to prioritize early arrivals, room readiness, and special accommodations.
• Maintain accurate room inventory and support daily room assignment and availability management.
• Oversee guest relations communications and ensure timely follow-up on outstanding requests.
• Stay knowledgeable about hotel amenities, room categories, dining outlets, special events, and the NYC hospitality scene.

Team Leadership & Development

• Supervise and support Front Desk, Guest Services, Bell, and Door teams, ensuring consistent service standards.
• Lead daily pre-shift briefings and encourage clear communication between departments.
• Motivate, coach, and train team members to deliver outstanding hospitality.
• Support employee scheduling, payroll, performance management, and ongoing professional development.
• Foster a positive, collaborative, and accountable team environment.
• Ensure all team responsibilities and shift handovers are completed accurately and efficiently.

Administrative & Operational Excellence

• Assist with departmental reporting, inventory management, purchasing, and administrative responsibilities.
• Monitor Front Office supplies and coordinate replenishment as needed.
• Track and support the hotel's room upselling program, including accurate reporting to Accounting.
• Ensure hotel policies, operational procedures, and service standards are consistently followed.
• Collaborate closely with the Front Desk Manager and Director of Front Office to identify opportunities for improvement.
• Contribute to achieving departmental service, operational, and financial goals.

WHO WE'RE LOOKING FOR

• Previous hotel Front Desk experience is required , ideally within an upscale, luxury, boutique, or lifestyle hotel.
• Prior supervisory or assistant management experience within hotel Front Office operations is strongly preferred.
• Excellent communication, interpersonal, and guest relations skills.
• A charismatic, professional, and approachable personality with a genuine passion for hospitality.
• Strong organizational skills, attention to detail, and the ability to multitask under pressure.
• Confidence in resolving guest issues and making timely operational decisions.
• A hands-on leadership style with the ability to motivate and inspire a diverse team.
• Familiarity with hotel property management systems and Front Office procedures.
• Knowledge of New York City's restaurants, culture, nightlife, and local attractions is a plus.
• A positive attitude, reliability, and a strong team-first mentality.

IMPORTANT — SCHEDULE & AVAILABILITY

This is a full-time management position requiring complete scheduling flexibility , including mornings, evenings, overnight shifts, weekends, and holidays.

Shifts typically average approximately 9 hours per day , with schedules varying according to hotel operational needs.

Candidates must be comfortable working across different shifts, including overnight coverage when required.

COMPENSATION & BENEFITS

Annual Base Salary: $68,000–$75,000 , depending on experience and qualifications.

The hotel offers a competitive benefits package, including:

• Medical, dental, and vision insurance.
• 401(k) retirement plan with employer matching after one year.
• Paid time off for full-time employees.
• Career advancement opportunities within the organization.
• In-house training, structured orientation, and ongoing professional development.

WHY JOIN?

This is an exciting opportunity for an ambitious hospitality professional looking to take the next step in their hotel management career.

You'll work in one of Manhattan's most exciting neighborhoods, alongside a passionate hospitality team, while gaining valuable leadership experience in a modern, upscale hotel environment.

If you love hospitality, enjoy connecting with people, and are ready to bring your energy and leadership skills to a dynamic Front Office team, we would love to hear from you!

Apply confidentially through PERSONE NYC:

hiring@personenyc.com

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