Job Description

Job Description

Job Description

Since 1950, Waterbury has provided exceptional heating and cooling, plumbing, electrical and duct cleaning services to the Sioux Falls area. At Waterbury, we treat our employees like family and customers like friends! Waterbury’s continued success is driven by each and every employee who embodies these thoughts.  At Waterbury you will enjoy a flexible, fun work environment where you have coworkers that give their best effort at work each day and will treat you with respect.

POSITION SUMMARY:

The HVAC Sales Representative will identify customers’ needs to accurately design and price heating & air conditioning systems for residential applications.  Must be dedicated to providing the best service and products available to homeowners and businesses. 

PRIMARY RESPONSIBILITIES:

• Increase sales by selling parts, equipment, preventative maintenance agreements and following up on all potential sales leads.
• Responsible for handling all sales leads (self-generated and furnished by the Company) in a timely and professional manner and communicating the disposition of each lead with the Installation Coordinator.
• Accurately design and quote solutions for residential customers.
• Responsible for executing proper follow-up procedures with every customer.
• Ensures that customer expectations are met and kept throughout the duration of the project to ensure complete customer satisfaction.
• Develop and maintain sales that meet or exceed the profit margin and closing ratio goals assigned by the Sales Manager.
• Make recommendations to the customer regarding the different options they must resolve their wants and needs.
• Communicate to the consumer on the proper operation and maintenance of the installed equipment.
• Answer related questions as to operation, features, and functions to the homeowner.
• Identify new business opportunities by performing direct sales activities and provide support to the administrative personnel as needed.
• Meet with the HVAC Sales Manager, Plumbing Managers, service technicians and dispatchers to discuss potential parts and equipment sales opportunities and leads.
• Discuss with and advise customers on replacement options.
• Inspect customer equipment in order to provide accurate bid proposals and pricing.
• Run equipment sales leads from internally generated repair versus replacement discussions.
• Monitor customer accounts (service/sales/maintenance plans) in order to serve customers and provide Waterbury’s services.

• Maintain a list of sales made (customer name, customer number, amount of sale, item sold and date of sale).
• Turn in monthly Commission Sheets.
• Participate in HVAC Service and Sales meetings.
• Track and monitor a list of accounts (active and inactive).
• Log all customer information within Service Titan.
• Collect and process customer payments.

• Inform customers of any special pricing and/or promotions.
• Respond promptly to customer inquiries.
• Refer all customer issues to management.
• Any other duties as assigned.

QUALIFICATIONS:

• Excellent communication and presentation skills.
• Ability to operate in a dynamic and fast-paced environment.
• Excellent interpersonal, communication and analytical skills.
• Ability to properly engineer a job, perform heat load calculations and determine proper equipment sizing.
• Highly organized with exceptional follow-through abilities.
• Valid driver's license with no major violations on MVR
• Be willing to work in a drug free work environment
• Knowledge of HVAC and products preferred.
  

EDUCATION/KNOWLEDGE:

• Sales experience is required and HVAC background is beneficial, but not required.

What Waterbury Offers

We believe our employees deserve a great place to work and a benefits package that reflects that. We offer:

• Competitive compensation based on experience
  
• 401(k) with company match up to 4% and profit sharing
• Medical, dental and vision insurance
• HSA with company contribution
• Paid time off – 2 weeks to start
• 6 paid holidays
• Company-paid life insurance
• Company-paid short-term disability
• Voluntary AFLAC insurance options
• Employee Assistance Program
• Tool allowance
• Employee discount
• Paid bereavement leave
• Company events and employee appreciation activities
• Advancement and career growth opportunities
  

Build Your Career with Waterbury

If you're looking to take your career to the next level, come grow with a company that has been serving the Sioux Falls community for more than 75 years.  Apply today and join a team that values your skills, your hard work and your future.

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